The platform holds the Major Payment Institution license (License No. PS20200678) issued by the Monetary Authority of Singapore (MAS) and is directly connected to the official payment channel of Bigo Live. The 2023 audit report shows that its cross-border bigo live recharge service with an annual transaction volume of 1.9 million transactions involving 32 currencies has successfully passed the ISO/IEC 27001 information Security management system certification. According to the monitoring data of the Central Bank of the Philippines (BSP) for the first quarter of 2024, the failure rate of recharges on this platform was only 0.38%, lower than the industry average of 2.1%.
The security architecture adopts a triple protection mechanism to handle each bigo live recharge. Payment data is encrypted by PCI DSS 3.2.1 standard Tokenization (key length 256 bits), combined with 3D Secure 2.0 biometric authentication (fingerprint/face recognition accuracy 99.2%). In 2023, the anti-fraud system cumulatively intercepted 2,109 abnormal transactions, involving an amount of 630,000 US dollars, with a false judgment rate controlled at 0.07%. According to the report of the Indonesian Fintech Association, the accuracy rate of its intelligent risk control model in identifying fraudulent transactions is 98.5%, and the median response speed is only 380 milliseconds.
The financial guarantee system is achieved through strict isolation. 100% of the user’s recharge funds will be deposited into a Standard Chartered Bank escustody account (account number: SCBLHKHHXXX), and the daily automatic reconciliation error range is ±0.003%. A case of user disputes in Malaysia shows that in 2022, 0.12% of the transactions where bigo live recharge failed due to system delays were compensated 124% each, with an average processing time of 17.3 hours. The filing documents with the Hong Kong Securities and Futures Commission confirm that the platform has achieved a 100% compliance rate in customer fund security audits for three consecutive years.
Operational transparency is reflected in the real-time tracking function. After users complete bigo live recharge, they can view the entire chain of diamond arrival in the background: from the generation of payment requests (taking 0.7 seconds), channel clearing (the average time for GCash channels is 53 seconds) to Bigo account update (99.6% of transactions are completed within 90 seconds). In the 2024 test conducted by the Thai E-commerce Commission, the deviation rate of the amount for 500 different denomination recharge orders was only ±0.8 diamonds (the standard denomination of 100 diamonds is worth 1.99 US dollars).
Industry recognition attests to its reliability. As the preferred partner of Bigo Live for the year, the platform was awarded the “Best Cross-border Payment Solution” by AsiaPay in 2023, and its technical interface is directly connected to the local settlement systems of 19 countries around the world. Official e-wallets such as Gcash in the Philippines and DANA in Indonesia all list it as a recommended bigo live recharge channel. The user satisfaction survey in Malaysia shows that 94.7% of recharge orders arrive within 78 seconds, and the data consistency error is less than 0.05 diamonds.